Shipping policy
Shipping policy
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Delivery time is between 5 and 10 working days, depending on where you live (excluding weekends, public holidays and unforeseen delays due to carriers).
This does not include a processing time of 1 to 3 working days.
Delivery times are approximate and depend on the location of your country, your post office and customs practices.
We will address your item exactly as you have specified. Once the product reaches the destination country, your local post office will distribute the item for delivery. It is the customer's responsibility to contact your local post office for any problems that may arise after our product arrives in the destination country.
If you are ordering from the USA, you will receive a tracking code as soon as your order is shipped. If the tracking is not updated for a few days, don't worry, there may be a one or two day delay.
Returned packages for which the sender is not responsible may be reshipped at the customer's expense. Refunds for returned packages that are not the shipper's fault will be made in full, less shipping costs incurred by the shipper.
FAQ
LOST PACKAGES
We are not responsible if the address is entered incorrectly during the checkout process. Please ensure that your billing and delivery addresses are correct before processing your order. If an error has been made, please inform us no later than 24 hours after placing your order. If the order is not delivered because the end customer has made a mistake in the address, they will receive a refund once they have returned the order to the warehouse, excluding return postage, or the order will be returned to the customer once the address has been replaced with the correct one. If you realize that you have made an address error after the package has been shipped, please inform us as soon as possible. We will try to help you get your parcel delivered before it is returned.
TRACKING INFORMATION
You will receive an e-mail with a tracking number once your order has been shipped. Please check your junk mail box, as it may contain the tracking number.
MY TRACKING INDICATES "NO INFORMATION AVAILABLE AT THIS TIME".
For some shipping companies, it takes 2 to 5 business days for tracking information to be updated in the system. If your order has been placed for more than 5 working days and there is still no information on your tracking number, please contact us.